Privacy Policy

1. Scope

This policy covers the Zekho Chat website and the Zekho Chat app at app.zekhochat.com (together, the "Service"). Zekho Chat lets businesses, creators and agencies connect messaging channels such as Instagram, WhatsApp, Messenger and email, and have an AI agent reply to the people who write to them.

By using the Service you agree to this policy. If you do not agree, please do not use it.

2. Our role

Two groups of people are involved, and our role differs for each.

Our customers

If you sign up for Zekho Chat, we are the controller of your account information, such as your name, email address and billing details.

Our customers' contacts

If you message a business that uses Zekho Chat, that business decides why and how your messages are handled. We process those messages on the business's behalf, as a processor (or "service provider"). For questions about how a business uses your messages, contact that business first.

3. What we collect

• Account data: name, email, password (stored hashed), workspace name and subscription details.
• Connected account data: when you connect a channel, the access tokens and basic profile details that channel provides, such as page or account name and ID.
• Conversation data: messages, comments, attachments and sender names or handles that arrive through connected channels, and the replies sent.
• Lead and contact data: details a contact shares in a conversation (for example an email address) and tags or notes saved against them.
• Business content: knowledge base material, price lists and FAQs you upload so the AI can answer accurately.
• Usage and device data: log data such as IP address, browser type, pages visited and actions taken, used to run and protect the Service.
• Payment data: handled by our payment processor. We do not store full card numbers.

4. How we use it

• To provide the Service: receive messages, generate and send replies, run automations and show your inbox.
• To create and manage your account, process payments and send service emails.
• To keep the Service secure, prevent abuse and fix problems.
• To improve the product, using aggregated or de-identified usage information.
• To comply with legal obligations.

5. Meta and connected accounts

When you connect Instagram, Facebook Messenger or WhatsApp, you authorize Zekho Chat to access the permissions you approve on Meta's consent screen. We use that access only to receive messages and comments sent to your account and to send replies on your behalf.

You can disconnect a channel in Zekho Chat at any time. You can also remove Zekho Chat's access from the settings of the Meta account that granted it. Once access is removed we can no longer read or send messages through that channel.

Data we receive from Meta is handled under this policy and in line with Meta's platform terms.

6. AI processing

To write replies, relevant parts of a conversation and your business content are sent to third-party AI model providers that process them for us. We send only what is needed to produce the reply.

Replies are generated automatically. You choose which topics the AI handles, and a person on your team can step into any conversation at any time.

7. Sharing

We share personal information only in these situations:

• Service providers that help us run Zekho Chat, such as hosting, email delivery, payment processing and AI model providers, under agreements that limit how they can use the data.
• Channel platforms such as Meta, when we send a reply through your connected account.
• Legal reasons, if required by law or to protect rights, safety and security.
• Business changes, such as a merger or acquisition, with notice where required.

8. Retention

We keep account and conversation data while your account is active. If you close your account or ask us to delete data, we aim to delete it from our systems within 30 days, except where we must keep certain records for legal, tax or security reasons. Backups are overwritten on their normal cycle.

9. Security and transfers

We use reasonable technical and organizational measures to protect personal information, including access controls and encrypted connections. No system is perfectly secure, so we cannot guarantee absolute security.

We and our providers may process data in countries other than your own. Where required, we use appropriate safeguards for those transfers.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. You may also complain to your local data protection authority.

To use any of these rights, email privacy@zekhochat.com. If your request concerns messages you sent to a business that uses Zekho Chat, we may pass it to that business, since they decide how the messages are used.

11. Deleting your data

You can ask us to delete your data at any time.

1. Email privacy@zekhochat.com from the address on your account with the subject "Delete my data".
2. We will confirm your identity and delete your account and associated data, as described in section 8.

If you connected Instagram, Facebook or WhatsApp

You can also remove Zekho Chat in your Meta account settings under connected apps or business integrations. Then email us the request above so we delete the data we already received.

12. Cookies and children

We use cookies and similar technologies that are needed to keep you signed in and secure the Service. You can control cookies in your browser, though parts of the Service may not work without them.

Zekho Chat is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

13. Changes and contact

We may update this policy from time to time. When we make material changes we will update the date at the top and, where appropriate, notify you by email or in the app.

Questions? Email privacy@zekhochat.com.